PHONE CALLS FROM FLIGHT 11

PHONE CALLS FROM FLIGHT 11

Calls from Flight 11

Betty Ong
Madeline Sweeney (6 calls)
Mohammed Atta (Hijacker)
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Betty Ong – Flight 11 (FA)

www.facebook.com/photo.php?fbid=278445835505884&
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Madeline Sweeney – (FA) Flight 11

www.facebook.com/photo.php?fbid=278446168839184&
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Mohammed Atta – “Hijacker” Flight 11

www.facebook.com/photo.php?fbid=278756598808141&
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BETTY ONG

Betty Ong – Flight 11 Attendant

Betty Ong, a flight attendant on Flight 11, calls the American Airlines Southeastern Reservations Office in Cary, North Carolina, to report the emergency on her plane. Ong makes the call using an Airfone. Flight attendants know the reservations 800 number that she calls because they often call it to help passengers with reservations questions. Calls made to the number are routed to the first available phone station at one of several facilities, including the office in Cary, North Carolina
http://www.cooperativeresearch.org/context.jsp?item=a821bettyong#a821bettyong

“Nobody knows who stabbed who and we can’t even get up to business class right now, ‘cause nobody can breathe.”

“The cockpit’s not answering, somebody’s stabbed in business class, and I think there’s Mace, that we can’t breathe.… I think we’re getting hijacked.”
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Final 8 Minutes Of Phone Call From Flight 11 On 9/11
www.youtube.com/watch?v=q-Tr0u35Tek

Betty Ong’s 9/11 call from Flight 11
www.youtube.com/watch?v=icfkIH3j-nk

Betty Ong: Flight 12
www.youtube.com/watch?v=WI6xbtVxL0A
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‘We Have Some Planes’

“Reports from two flight attendants in the coach cabin, Betty Ong and Madeline “Amy” Sweeney, tell us most of what we know about how the hijacking happened.

We do not know exactly how the hijackers gained access to the cockpit… Ong speculated that they had “jammed their way” in.

About five minutes after the hijacking began, Betty Ong contacted the American Airlines Southeastern Reservations Office in Cary, North Carolina, via an AT&T airphone to report an emergency aboard the flight. This was the first of several occasions on 9/11 when flight attendants took action outside the scope of their training, which emphasized that in a hijacking, they were to communicate with the cockpit crew. The emergency call lasted approximately 25 minutes, as Ong calmly and professionally relayed information about events taking place aboard the airplane to authorities on the ground.
At 8:19, Ong reported: “The cockpit is not answering, somebody’s stabbed in business class-and I think there’s Mace-that we can’t breathe-I don’t know, I think we’re getting hijacked.” She then told of the stabbings of the two flight attendants.
At 8:21, one of the American employees receiving Ong’s call in North Carolina, Nydia Gonzalez, alerted the American Airlines operations center in Fort Worth, Texas, reaching Craig Marquis, the manager on duty.
At 8:26, Ong reported that the plane was “flying erratically.”
At 8:38, Ong told Gonzalez that the plane was flying erratically again.
At 8:44, Gonzalez reported losing phone contact with Ong.” – 9/11 Commission Report [Local]
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Public Hearing, Tuesday, January 27, 2004

MR. KEAN: We will now hear the recordings from the two phone calls. The first phone call was placed from Betty Ong aboard the Flight 11 to Ms. Gonzalez. We’ll hear the entire four and a half minutes that was recorded on that call. The second phone call was placed by Nydia Gonzalez to the American Airlines operations center to report the call from Mrs. Ong and to relay the Center information Mrs. Ong was providing.
You may hear a momentary blank on the tape. The Commission edited a very small portion in order to protect one family member from unnecessary pain. The second phone call we will hear was approximately 20 minutes in duration. Due to time constraints the Commission has selected four minutes from that particular call.
(Phone calls played.)

BETTY ONG: Number 3 in the back. The cockpit’s not answering. Somebody’s stabbed in business class and . . . I think there’s mace . . . that we can’t breathe. I don’t know, I think we’re getting hijacked.
MALE VOICE: Which flight are you on?
BETTY ONG: Flight 12.
OPERATOR: And what seat are you in? . . . Ma’am, are you there? . . .
BETTY ONG: Yes.
MALE VOICE: What seat are you in?
FEMALE VOICE: Ma’am, what seat are you in?
BETTY ONG: We’re . . . just left Boston, we’re up in the air.
FEMALE VOICE: I know, what . . .
BETTY ONG: We’re supposed to go to LA and the cockpit’s not answering their phone.
FEMALE VOICE: Okay, but what seat are you sitting in? What’s the number of your seat?
BETTY ONG: Okay, I’m in my jump seat right now.
FEMALE VOICE: Okay.
BETTY ONG: At 3R.
FEMALE VOICE: Okay.
MALE VOICE: Okay, you’re the flight attendant? I’m sorry, did you say you’re the flight attendant?
BETTY ONG: Hello?
FEMALE VOICE: Yes, hello.
MALE VOICE: What is your name?
BETTY ONG: Hi, you’re going to have to speak up, I can’t hear you.
MALE VOICE: Sure. What is your name?
BETTY ONG: Okay, my name is Betty Ong. I’m number 3 on Flight 11.
MALE VOICE: Okay.
BETTY ONG: And the cockpit is not answering their phone. And there’s somebody stabbed in business class. And there’s . . . we can’t breathe in business class. Somebody’s got mace or something.
MALE VOICE: Can you describe the person that you said -someone is what in business class?
BETTY ONG: I’m sitting in the back. Somebody’s coming back from business. If you can hold on for one second, they’re coming back.
BETTY ONG: Okay. Our number 1 got stabbed. Our purser is stabbed. Nobody knows who is stabbed who, and we can’t even get up to business class right now cause nobody can breathe. Our number 1 is stabbed right now. And who else is . .
MALE VOICE: Okay, and do we . . .
BETTY ONG: and our number 5 — our first class passengers are — galley flight attendant and our purser has been stabbed. And we can’t get into the cockpit, the door won’t open. Hello?
MALE VOICE: Yeah, I’m taking it down. All the information. We’re also, you know, of course, recording this. At this point . .
FEMALE VOICE: This is Operations. What flight number are we talking about?
MALE VOICE: Flight 12.
FEMALE VOICE: Flight 12? Okay. I’m getting . . .
BETTY ONG: No. We’re on Flight 11 right now. This is Flight 11.
MALE VOICE: It’s Flight 11, I’m sorry Nydia.
BETTY ONG: Boston to Los Angeles.
MALE VOICE: Yes.
BETTY ONG: Our number 1 has been stabbed and our 5 has been stabbed. Can anybody get up to the cockpit? Can anybody get up to the cockpit? Okay. We can’t even get into the cockpit. We don’t know who’s up there.
MALE VOICE: Well, if they were shrewd they would keep the door closed and –
BETTY ONG: I’m sorry?
MALE VOICE: Would they not maintain a sterile cockpit?
BETTY ONG: I think the guys are up there. They might have gone there — jammed the way up there, or something. Nobody can call the cockpit. We can’t even get inside. Is anybody still there?
MALE VOICE: Yes, we’re still here.
FEMALE VOICE: Okay.
BETTY ONG: I’m staying on the line as well.
MALE VOICE: Okay.
NYDIA GONZALEZ: Hi, who is calling reservations? Is this one of the flight attendants, or who? Who are you, hun?
MALE VOICE: She gave her name as Betty Ong.
BETTY ONG: Yeah, I’m number 3. I’m number 3 on this flight – And we’re the first . . .
NYDIA GONZALEZ: You’re number 3 on this flight?
BETTY ONG: Yes and I have. . .
NYDIA GONZALEZ: And this is Flight 11? From where to where?
BETTY ONG: Flight 11.
NYDIA GONZALEZ: Have you guys called anyone else?
BETTY ONG: No. Somebody’s calling medical and we can’t get a doc — (Beep)” – 9/11 Commission Report (01/27/04)
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“I’m number 3 on Flight 11. ”
“Okay.”
“And the cockpit is not answering their phone. And there’s somebody stabbed in business class.”
“And there’s… we can’t breathe in business class. Somebody’s got mace or something.”
“Okay. Our number 1 got stabbed. Our purser is stabbed.”
“Nobody knows who is stabbed who, and we can’t even get up to business class right now cause nobody can breathe.”
www.youtu.be/icfkIH3j-nk
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MADELINE SWEENEY

Madeline Sweeney – Flight Attendant Flight 11

‘We Have Some Planes’

“Reports from two flight attendants in the coach cabin, Betty Ong and Madeline “Amy” Sweeney, tell us most of what we know about how the hijacking happened.

Also at 8:25, and again at 8:29, Amy Sweeney got through to the American Flight Services Office in Boston but was cut off after she reported someone was hurt aboard the flight. Three minutes later, Sweeney was reconnected to the office and began relaying updates to the manager, Michael Woodward.

American also began getting identifications of the hijackers, as Ong and then Sweeney passed on some of the seat numbers of those who had gained unauthorized access to the cockpit.

Sweeney calmly reported on her line that the plane had been hijacked; a man in first class had his throat slashed; two flight attendants had been stabbed-one was seriously hurt and was on oxygen while the other’s wounds seemed minor; a doctor had been requested; the flight attendants were unable to contact the cockpit; and there was a bomb in the cockpit. Sweeney told Woodward that she and Ong were trying to relay as much information as they could to people on the ground.

At 8:41, Sweeney told Woodward that passengers in coach were under the impression that there was a routine medical emergency in first class.

At 8:44, Gonzalez reported losing phone contact with Ong. About this same time Sweeney reported to Woodward, “Something is wrong. We are in a rapid descent . . . we are all over the place.” Woodward asked Sweeney to look out the window to see if she could determine where they were. Sweeney responded: “We are flying low. We are flying very, very low. We are flying way too low.” Seconds later she said, “Oh my God we are way too low.” The phone call ended.” – 9/11 Commission Report [Local]
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“This plane has been hijacked,” Sweeney said, according to the FBI report, in a call that came shortly after the Flight 11 was commandeered. Two flight attendants had already been stabbed, she said, while identifying her coworkers by their crew numbers. “A hijacker also cut the throat of a business-class passenger, and he appears to be dead,” she said. The Times reported officials at American Airlines said information about the phone call was turned over to the FBI. “The FBI has told us not to discuss anything,” said airline spokesman John Hotard.” – CNN (09/20/01)
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“How do you know it’s a bomb?” asked her phone contact.
“Because the hijackers showed me a bomb,” Sweeney said, describing its yellow and red wires.
Sweeney’s first call from the plane was at 7:11 a.m. on Sept. 11 — the only call in which she displayed emotional upset. Flight 11 was delayed, and she seized the few moments to call home in hopes of talking to her 5-year-old daughter, Anna, to say how sorry she was not to be there to put her on the bus to kindergarten.
Sweeney slid into a passenger seat in the next-to-last row of coach and used an Airfone to call American Airlines Flight Service at Boston’s Logan airport. “This is Amy Sweeney,” she reported. “I’m on Flight 11 — this plane has been hijacked.” She was disconnected. She called back: “Listen to me, and listen to me very carefully.” Within seconds, her befuddled respondent was replaced by a voice she knew.
“Amy, this is Michael Woodward.”

Ms. Sweeney told her ground contact that the plane had radically changed direction; it was flying erratically and was in rapid descent. Mr. Woodward asked her to look out the window — what did she see?
“I see water. I see buildings. We’re flying low, we’re flying way too low,” Sweeney replied, according to the notes taken by Mr. Woodward. Sweeney then took a deep breath and gasped, “Oh, my God.” – New York Observer (02/16/04) [Reprinted at: Ratville Times]
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STRAPPED TO SEATS

Passengers found strapped to their seats with hands bound. So the “highjackers” must have snuck on plastic handcuffs with their box cutters. BS! Sounds like they are talking about Betty Ong but it’s probably fake.

“One worker who had tunneled into the debris said he had found the remains of people strapped into what seemed to be airplane seats. Another, in one of the most searing discoveries among the ruins, found the body of a flight attendant, her hands bound.”

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“Investigators have recovered a pair of severed hands bound together with plastic handcuffs from the World Trade Center debris, police sources said Friday.

If confirmed as originating from a victim on one of the planes, the discovery would shed new light on the hijackers’ operations, indicating they may have handcuffed passengers or the flight crew as a way to maintain control of the planes as they flew toward the towers.”

http://web.archive.org/web/20070327214337/http://www.amny.com/news/local/groundzero/ny-nycuff152367641sep15,0,1025711.story
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“When Williams discovered the scorched bodies of several airline passengers, they were still strapped into their seats. The stench of charred flesh overwhelmed him.

“It was the worst thing you can imagine,” said Williams, whose squad from Fort Belvoir, Va., entered the building, less than four hours after the terrorist attack. “I wanted to cry from the minute I walked in. But I have soldiers under me and I had to put my feelings aside.”
http://usatoday30.usatoday.com/news/washington/sept01/2001-09-14-pentagon-usat.htm
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